Privacy Policy

Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide

We may collect information you provide directly to us, including:

• Your name
• Email address
• Telephone number
• Billing and shipping addresses
• Customer-account information
• Order and purchase history
• Product preferences
• Marketing and communication preferences
• SMS marketing consent and opt-out records
• Messages, reviews, inquiries, and customer-support communications
• Any other information you voluntarily provide

Customer Accounts

When you create or access a customer account, we may collect and maintain information associated with your profile, including your name, email address, shipping addresses, order history, returns, account preferences, and other information connected with your purchases.

Our customer-account services are supported by Shopify. Shopify may process information necessary to authenticate your account, provide access to your order information, and support account features.

Payment and Transaction Information

When you make a purchase, your payment information is processed securely by Shopify and our payment-service providers.

Money Over Memories does not directly store complete payment-card numbers. Payment providers may collect and process information such as your card details, billing address, transaction amount, payment method, and fraud-prevention information according to their own privacy practices.

Information Collected Automatically

When you visit or use our website, we and our service providers may automatically collect certain information, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Device identifiers
• General location information
• Pages and products viewed
• Search activity
• Items added to your cart
• Checkout and purchase activity
• Referring websites or advertisements
• Dates, times, and duration of visits
• Cookie identifiers and similar technical information

We use this information to operate the website, remember customer preferences, understand how visitors use the store, improve performance, prevent fraud, and provide a better shopping experience.

Shopify

Our store is hosted and operated through Shopify.

Shopify processes personal information on our behalf to provide services such as website hosting, checkout, payment processing, customer accounts, fraud prevention, order management, analytics, and other ecommerce functions.

Depending on the Shopify services you use, Shopify may also process information under its own privacy policies, including when you use Shop, Shop Pay, or other Shopify consumer services.

Customers who use Shop, Shop Pay, or other Shopify services may manage certain Shopify-specific privacy choices through the Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:

• Keep the website functioning properly
• Maintain secure shopping and checkout sessions
• Remember shopping-cart contents and preferences
• Support customer-account sign-in
• Analyze website traffic and performance
• Understand customer interactions
• Prevent fraudulent or unauthorized activity
• Personalize content or advertisements where permitted
• Measure the effectiveness of marketing campaigns

Some cookies are necessary for the website to operate. Other cookies may be controlled through your browser settings, our cookie banner, or other privacy controls available on the website.

Disabling certain cookies may prevent some parts of the website from working correctly.

How We Use Your Information

We may use personal information to:

• Operate and maintain our website
• Process, fulfill, ship, and manage orders
• Process payments, refunds, returns, and exchanges
• Create, authenticate, and maintain customer accounts
• Provide access to order history and account features
• Communicate about purchases, deliveries, returns, and account activity
• Respond to questions and customer-support inquiries
• Provide requested products and services
• Send marketing emails or text messages when you have provided consent
• Personalize and improve the customer experience
• Analyze store traffic, performance, and customer trends
• Detect, investigate, and prevent fraud, abuse, and security incidents
• Protect our business, customers, website, and legal rights
• Maintain tax, accounting, transaction, and business records
• Comply with applicable laws and legal obligations
• Enforce our policies, terms, and agreements

SMS Marketing

When you voluntarily opt in to Money Over Memories SMS marketing, you agree to receive recurring promotional and marketing text messages from Money Over Memories at the telephone number you provided.

SMS messages may include:

• Product releases
• Restock alerts
• Special offers and discounts
• Abandoned-cart reminders
• Order-related updates
• Brand announcements
• Other promotional communications

Consent to receive marketing text messages is not a condition of making a purchase.

Message frequency may vary. Message and data rates may apply depending on your mobile-service plan.

You may unsubscribe from marketing text messages at any time by replying STOP to a message. You may reply HELP for assistance or contact us at MoneyOverMemoriesSupport@gmail.com.

After opting out, you may receive one final text message confirming your unsubscribe request. We may still send non-promotional messages that are necessary to complete or support a transaction, such as order, delivery, security, or customer-service communications, where permitted.

We may use an SMS service provider to deliver and manage text messages. Your telephone number, SMS consent information, and text-message activity may be shared with that provider only as reasonably necessary to operate our messaging program.

We do not sell, rent, or share mobile telephone numbers or SMS consent information with third parties for their own marketing or promotional purposes.

Email Marketing

When you subscribe to email marketing, we may send information about products, releases, restocks, discounts, promotions, and other Money Over Memories news.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message.

Even after unsubscribing from marketing, you may continue to receive non-promotional communications relating to orders, customer accounts, customer service, security, or legal notices.

How We Disclose Information

We may disclose personal information to service providers that help us operate our business, including:

• Shopify and Shopify-affiliated services
• Payment processors
• Shipping carriers and fulfillment providers
• SMS and email marketing providers
• Website hosting and technical-service providers
• Customer-support providers
• Analytics providers
• Fraud-prevention and security providers
• Accountants, attorneys, and professional advisers

These providers may receive information only as reasonably necessary to perform services for us or as otherwise permitted by law.

We may also disclose information:

• When required by law, subpoena, court order, or legal process
• To investigate or prevent fraud, theft, abuse, or security threats
• To enforce our agreements and policies
• To protect the rights, property, or safety of Money Over Memories, our customers, or others
• In connection with a merger, acquisition, financing, restructuring, sale, or transfer of some or all of our business
• When you request, authorize, or consent to the disclosure

Money Over Memories does not sell personal information in exchange for money.

However, certain uses of cookies, analytics, advertising services, or Shopify features may be considered “sharing,” “targeted advertising,” or a “sale” under the laws of certain states, even when no money is exchanged. Where applicable, customers may have the right to opt out through the privacy controls available on our website.

Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide products and services
• Maintain customer accounts
• Complete transactions
• Provide customer support
• Process returns, disputes, or refunds
• Maintain tax, accounting, and business records
• Prevent fraud and protect our website
• Comply with legal and regulatory obligations
• Enforce our agreements and policies

Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to legal and operational requirements.

Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, payment system, electronic transmission, or storage method can be guaranteed to be completely secure.

Customers are responsible for protecting access to their email accounts, devices, and customer-account information. Please contact us promptly if you believe your account or personal information has been compromised.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request a copy of certain personal information
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Opt out of certain sales, sharing, or targeted advertising practices
• Appeal the denial of an eligible privacy request
• Exercise privacy rights without unlawful discrimination

To submit a privacy request, email MoneyOverMemoriesSupport@gmail.com.

We may need to verify your identity before processing a request. We may also retain certain information when required for transactions, fraud prevention, legal compliance, accounting, tax, or other permitted purposes.

If your request concerns information connected specifically with Shop, Shop Pay, or another Shopify consumer service, you may also need to submit the request through the Shopify Privacy Portal.

Children’s Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information through our website, please contact us so we can review the matter and take appropriate action.

Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms, payment services, or other services that we do not own or control.

This Privacy Policy does not apply to the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.

International Processing

Shopify and some of our other service providers may process or store information in locations outside your state, province, or country.

When information is transferred, it will be handled according to applicable legal requirements and the privacy and security practices of the relevant service provider.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, Shopify services, business practices, technology, or legal obligations.

When we make changes, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated through the website, email, or another appropriate method.

Contact Us

For privacy questions, concerns, or requests, contact:

Money Over Memories LLC
Tampa, Florida, United States
Email: MoneyOverMemoriesSupport@gmail.com